and in the proprietary Microsoft flavor); the free Unix distributions
also all come with Perl.
-Or you can purchase a real support contract. Although Cygnus historically
-provided this service, they no longer sell support contracts for Perl.
-Instead, the Paul Ingram Group will be taking up the slack through The
-Perl Clinic. The following is a commercial from them:
-
-"Do you need professional support for Perl and/or Oraperl? Do you need
-a support contract with defined levels of service? Do you want to pay
-only for what you need?
-
-"The Paul Ingram Group has provided quality software development and
-support services to some of the world's largest corporations for ten
-years. We are now offering the same quality support services for Perl
-at The Perl Clinic. This service is led by Tim Bunce, an active perl
-porter since 1994 and well known as the author and maintainer of the
-DBI, DBD::Oracle, and Oraperl modules and author/co-maintainer of The
-Perl 5 Module List. We also offer Oracle users support for Perl5
-Oraperl and related modules (which Oracle is planning to ship as part
-of Oracle Web Server 3). 20% of the profit from our Perl support work
-will be donated to The Perl Institute."
-
-For more information, contact The Perl Clinic:
-
- Tel: +44 1483 424424
- Fax: +44 1483 419419
- Web: http://www.perl.co.uk/
- Email: perl-support-info@perl.co.uk or Tim.Bunce@ig.co.uk
+Or you can purchase commercial incidence based support through the Perl
+Clinic. The following is a commercial from them:
+
+"The Perl Clinic is a commercial Perl support service operated by
+ActiveState Tool Corp. and The Ingram Group. The operators have many
+years of in-depth experience with Perl applications and Perl internals
+on a wide range of platforms.
+
+"Through our group of highly experienced and well-trained support engineers,
+we will put our best effort into understanding your problem, providing an
+explanation of the situation, and a recommendation on how to proceed."
+
+Contact The Perl Clinic at:
+
+ www.PerlClinic.com
+
+ North America Pacific Standard Time (GMT-8)
+ Tel: 1 604 606-4611 hours 8am-6pm
+ Fax: 1 604 606-4640
+
+ Europe (GMT)
+ Tel: 00 44 1483 862814
+ Fax: 00 44 1483 862801
See also www.perl.com for updates on tutorials, training, and support.
investigated them, none met our needs. Since then, Jitterbug has
matured, and may be worth reinvestigation.
-The system we've developed will eventually be recipient of perlbug
-mail. New bugs are entered into a mysql database, and sent on to
+The system we've developed is the recipient of perlbug mail, and any
+followups it generates from perl5-porters. New bugs are entered
+into a mysql database, and sent on to
perl5-porters with the subject line rewritten to include a "ticket
number" (unique ID for the new bug). If the incoming message already
had a ticket number in the subject line, then the message is logged
against that bug. There is a separate email interface (not forwarding
to p5p) that permits porters to claim, categorize, and close tickets.
-The next desire is a web interface. It is hoped that code can be
-reused between the mail and the web interfaces.
+There is also a web interface to the system at http://bugs.perl.org.
The current delay in implementation is caused by perl.org lockups.
One suspect is the mail handling system, possibly going into loops.
-We're probably going to need a bugmaster, someone who will look at
+We still desperately need a bugmaster, someone who will look at
every new "bug" and kill those that we already know about, those
that are not bugs at all, etc.